Shipping Policy – PupTopus

We want your PupTopus order to reach you as smoothly as possible. Here's everything you need to know about processing and delivery.

Order Processing Time

Once your order is placed, please allow 1–3 business days for us to process and prepare it for shipment. Orders are not processed on weekends or holidays.

Delivery Time

After your order ships, delivery typically takes 15–25 business days, depending on your location and local carrier conditions.

Please note that delays can occasionally occur due to customs, weather, or high shipping volume during peak seasons — we appreciate your patience.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Delays

While we do our best to meet the estimated delivery windows above, unforeseen circumstances (customs clearance, weather, carrier delays) can occasionally extend delivery times. If your order hasn't arrived within the estimated window, please contact us and we'll look into it right away.

Incorrect Shipping Address

Please double-check your shipping address at checkout. PupTopus is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible so we can try to correct it before the order ships.

Questions?

If you have any questions about your shipment, reach out to us at [your email address] or through our contact page.

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PupTopus reserves the right to update this policy at any time.